»In which we cycle past

The Science Times article about Donald Norman and usable design mentions Delft, a Dutch town of which I am especially fond. Norman discusses the goals of usability, and how predictable behaviour manifests in many aspects of everyday life:

To get along with machines, Dr. Norman suggests we build them using a lesson from Delft, a town in the Netherlands where cyclists whiz through crowds of pedestrians in the town square. If the pedestrians try to avoid an oncoming cyclist, they're liable to surprise him and collide, but the cyclist can steer around them just fine if they ignore him and keep walking along at the same pace. "Behaving predictably, that's the key," Dr. Norman said. "If our smart devices were understandable and predictable, we wouldn't dislike them so much." Instead of trying to anticipate our actions, or debating the best plan, machines should let us know clearly what they're doing.

The ordinary should be ordinary.