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Although the apology from MUNI director Nathaniel Ford now turns up a "Not Found" error, the vigilant mattymatt at SFist has a copy of the published apology. To understand the struggles leading to MUNI's latest fiasco, one should look at the data for scheduled versus actual arrival times for the much-heralded and now much-reviled T-Third MUNI line. If San Francisco had a tabloid, its screamer would be a 48-pt "T stands for Trouble!", (keeping the tradition of having a verb in every headline).
From the Chron article: "Mechanical breakdowns, power failures and streetcar bottlenecks inside the Market Street subway tunnel and near the South of Market Caltrain station -- while train operators and passengers are still getting used to recent route changes -- have resulted in maddening delays."
I love the Market Street Subway, the single point of failure for all of MUNI. Several years ago, Mayor Willie Brown famously humiliated MUNI by walking Market Street downtown faster than any MUNI train could have carried him. To remind myself that San Francisco is not the only city saddled with transit woes, I offer the Second Avenue Subway project in New York.