»I sailed away to China

File a complaint with the CPUC

I received a leter from Kathleen Nelson stating that the utility company had not been able to read my electric meter for the past 18 months, ''as access to the meter is locked.'' I place plastic cards, which PG&E provides, in an unblocked and unambiguous location in the window immediately next to the front door, facing the street. I have called PG&E on more than one occasion to ensure that they have noted this practice and location in their records. I have spoken with a ''Kathleen'' at PG&E within the past 18 months, and with other representatives, because I have repeatedly received notices from PG&E meter readers to the effect that they are unable to find or read the PG&E-provided plastic cards. The telephone number (415 695 3598) that PG&E provides, both on the notice the meter reads and in the letter that Ms Nelson sent, does not answer during the hours listed ( 7:30 a.m. - 3:30 p.m.), nor is voicemail provided, either during or after hours. Letters to Ms Nelson at the return address on the envelope (2180 Harrison St. SF CA 94110) go without reply. Over the past 18 months, I have paid the monthly bills for both the gas and electric meters attached to my account. If the utility were unable to read the meter, how did they send these bills? This is not acceptable practice for a corporate utility. I strongly protest the repeated inaccuracy of their meter readers, the claim by the utility that they cannot read my meters over the past 18 months, as I have been paying regularly. I object to their lack of customer focus.