»A ticket to ride?

Kate arrived Sunday mid-day at San Francisco airport. She had left my instructions for taking BART from the airport to my place (one change, to either a local bus or to a taxi), and stopped at the Information desk.

"What is the best way to Scott Street from here?"
"You should take one of the door-to-door vans." ($13 - $17)
"Hasn't the transit link opened recently?"
"Yes ... but you've got luggage, it's too complicated, it'll take too long."

One discouraging conversation later, she boards a shuttle rather than the BART.
No wonder BART is having trouble meeting revenue goals.